Returns & Refunds

Returns
If a product does not meet your expectations, please contact us within 14 days of receiving the goods at service@foyos.de. We will discuss the next steps with you and arrange collection.

Condition of the Goods
Goods should be returned unused, undamaged, and in their original packaging, where available. Custom-made or bespoke products are generally excluded from return, unless otherwise required by law.

Return Costs
The cost of the return is covered by Foyos in the case of a timely withdrawal or a valid complaint; otherwise, it is covered by the customer. For freight deliveries, collection is coordinated through our logistics partner.

Refund
Once the returned goods have been inspected, the purchase price will be refunded to the original method of payment.

Complaints & Transport Damage
Please check the goods for transport damage immediately upon delivery and note any damage on the delivery note. In this case, please contact us straight away with photos of the damage.